Privacy Policy — 75bdapp

75bdapp ("we", "us", "our") is committed to protecting the personal information of every player who registers and uses our platform. This Privacy Policy applies to all users of the 75bdapp website, mobile interface, and related services, with particular attention to players based in Bangladesh. By creating an account on 75bdapp, you acknowledge that you have read, understood, and consented to the practices described in this Privacy Policy.

This document should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your relationship with 75bdapp. If you disagree with any aspect of this Privacy Policy, you must discontinue use of the platform immediately.

Section 1

Information We Collect

When you interact with 75bdapp — whether registering an account, making a deposit, placing a bet, or contacting our support team — we collect a range of personal and technical information. This data is necessary to operate the platform safely, verify player identity, process payments, and comply with our responsible gaming obligations. The categories of data we collect are described below.

Registration & Identity Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to confirm you are 18 years of age or older).
• Email address (used for account communications and marketing, with consent).
• Mobile phone number (used for OTP verification and account security).
• Country of residence (Bangladesh for most players).
• Username and encrypted password hash (never stored in plain text).

KYC & Verification Documents

• National Identity Card (NID) or passport copy.
• Proof of address (utility bill, bank statement, or similar document dated within 90 days).
• Screenshot or confirmation of the payment method used for deposits (e.g., bKash account number).
• Selfie or live photo for identity liveness verification, where required.

Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and payment method identifiers (e.g., bKash, Nagad, Rocket, Upay wallet numbers).
• Account balance history and transaction ledger.
• Bonus credits, wagering activity, and promotion redemption records.

Technical & Usage Data

• IP address and approximate geolocation at login and during sessions.
• Device type, operating system, browser type and version.
• Pages visited, features used, session duration, and clickstream data.
• Game history including bets placed, game titles, results, and timestamps.
• Cookie identifiers and similar tracking technologies (see Section 5).

Communications Data

• Live chat transcripts between you and our customer support team.
• Email correspondence related to account queries, disputes, and verification.
• Records of any responsible gaming requests, self-exclusion applications, or deposit limit changes.

Section 2

How We Use Your Data

75bdapp uses the personal information we collect for specific, clearly defined purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your data are set out below.

Marketing Communications: 75bdapp will only send you promotional emails, SMS messages, or push notifications if you have explicitly opted in to receive such communications during registration or via your account settings. You may withdraw your consent and opt out of marketing at any time by contacting support@75bdapp or by updating your notification preferences in your account dashboard. Opt-out requests are processed within 5 Bangladesh Standard Time (BST) business days.

Automated Decision-Making: 75bdapp uses automated systems to detect fraudulent activity, identify problem gambling patterns, and flag unusual account behaviour for manual review. These automated processes may result in temporary account restrictions. If you believe an automated decision has been applied incorrectly to your account, you have the right to request a manual review by our compliance team.

Section 3

Legal Basis for Processing

75bdapp processes your personal data on one or more of the following legal grounds, depending on the specific processing activity involved:

• Contract Performance: Processing is necessary to fulfil our obligations under the Terms and Conditions you agreed to when registering your account — including account management, payments, and customer support.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, KYC/age verification obligations, and responsible gaming mandates.
• Legitimate Interests: Processing serves the legitimate interests of 75bdapp in operating a secure, fair, and commercially viable platform — including fraud detection, security monitoring, and platform analytics — provided those interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

Section 4

Data Sharing & Disclosure

75bdapp does not sell, rent, or trade your personal data to any third party for their independent commercial purposes. We may share your data with carefully selected third-party service providers who assist us in operating the platform, but only to the extent necessary for those specific purposes and subject to binding confidentiality and data protection obligations.

Categories of Third Parties We May Share Data With:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank receive only the transaction data necessary to process your deposit or withdrawal. These providers operate under their own regulatory frameworks and privacy policies.
• Identity Verification Providers: Third-party KYC service providers who assist with document verification, liveness checks, and identity screening. All such providers are contractually bound to handle your data securely and not to use it for their own purposes.
• Game Technology Providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and other game studios may receive anonymised or pseudonymised session data to power their game content. These providers do not receive your personal identity data.
• Fraud & Security Services: Third-party fraud detection platforms that help us identify and prevent money laundering, bonus abuse, and account takeover attempts. Data shared is limited to technical identifiers (IP address, device fingerprint) and behavioural signals.
• Analytics Providers: Platform analytics tools used to understand aggregate player behaviour and improve the 75bdapp experience. Data shared is anonymised and aggregated where possible.
• Legal & Regulatory Authorities: Where required by applicable law, court order, or regulatory directive, 75bdapp may be required to disclose player data to law enforcement agencies, financial intelligence units, or other regulatory bodies. We will notify you of any such disclosure where legally permitted to do so.

Section 5

Cookies & Tracking Technologies

75bdapp uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate and improve the platform. A cookie is a small text file stored on your device when you visit a website. Cookies allow us to recognise your browser on return visits, maintain your login session, remember your preferences, and understand how players navigate the platform.

Types of Cookies We Use:

Managing Cookies: You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via their privacy or security settings menu. Please note that disabling strictly necessary cookies will impair the functionality of the 75bdapp platform and may prevent you from logging in or completing transactions.

Section 6

Data Retention

75bdapp retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of data we hold:

• Account & Registration Data: Retained for the duration of your active account plus five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC & Verification Documents: Retained for five (5) years from the date of submission or from account closure, whichever is later. Documents may be retained longer where required by a regulatory authority.
• Financial & Transaction Records: Retained for a minimum of five (5) years in accordance with financial record-keeping obligations.
• Customer Support Communications: Retained for three (3) years from the date of the communication, or until the relevant matter is fully resolved, whichever is longer.
• Marketing Preferences & Consent Records: Retained for the duration of your account plus two (2) years to demonstrate regulatory compliance with consent requirements.
• Technical & Usage Logs: Retained for twelve (12) months for performance and security analysis, then anonymised or deleted.
• Self-Exclusion Records: Retained permanently to prevent re-registration during an active exclusion period, and for five (5) years after an exclusion period expires.

When retention periods expire, data is securely deleted or anonymised so that it can no longer be associated with you as an individual. If you request deletion of your data before the applicable retention period has elapsed, we will honour that request for data we are not legally required to retain, and will explain clearly which data must be kept and for how long.

Section 7

Your Rights & Choices

As a player on 75bdapp, you have a number of rights in relation to the personal data we hold about you. We are committed to respecting these rights and will respond to all valid requests promptly and without charge, within a reasonable timeframe.

• Right to Access: You may request a copy of all personal data we hold about you. We will provide this in a structured, commonly used format within 30 days of receiving your request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. We will confirm which data can be erased and which must be retained.
• Right to Restrict Processing: You may request that we temporarily halt the processing of your data while a dispute about its accuracy or the lawfulness of its processing is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request that we provide your data in a machine-readable format suitable for transfer to another service provider.
• Right to Object: You have the right to object to the processing of your data where we rely on legitimate interests as our legal basis, including for direct marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Rights Related to Automated Decisions: If a significant decision affecting your account has been made solely by an automated system (such as an automated fraud flag), you have the right to request a manual review by a member of our compliance team.

Section 8

Data Security

75bdapp takes the security of your personal data extremely seriously. We have implemented a range of technical and organisational measures designed to protect your information from unauthorised access, disclosure, alteration, or destruction. Our key security practices include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the 75bdapp platform is encrypted using industry-standard TLS 1.2 or higher protocols, preventing interception during transit.
• Password Hashing: User passwords are never stored in plain text. We use strong one-way cryptographic hashing algorithms with per-user salting to protect your login credentials even in the event of a data breach.
• Access Controls: Access to player personal data within our organisation is strictly limited to staff who require it to perform their role. Access is granted on a least-privilege basis and is subject to audit logging.
• OTP & Two-Factor Verification: Sensitive account actions — including withdrawals, password changes, and email address updates — require one-time password (OTP) verification via your registered mobile number.
• Data Storage Security: All personal data is stored on secure servers with encryption at rest. KYC documents are stored in access-controlled environments separate from transactional data.
• Penetration Testing & Audits: 75bdapp conducts regular security assessments and vulnerability testing to identify and remediate potential weaknesses in our infrastructure before they can be exploited.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected players and relevant authorities within 72 hours of becoming aware of the incident, and will take immediate steps to contain and remediate the breach.

Policy Updates

Changes to This Privacy Policy

75bdapp reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will notify registered players via email to the address on their account and display a prominent notice on the platform for a minimum of 14 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.

Your continued use of 75bdapp after the effective date of any updated Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised policy, you must stop using the platform and may request account closure by contacting our support team at support@75bdapp.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Archived versions of previous Privacy Policy editions are available upon request from our support team.